Company
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VIALET is a fintech with an emphasis on payments and business. We introduce innovative and designed centered solutions to retail as well as business customers in order to not only simplify the payment process, but to also make it more accessible to everybody. More information about us can be found here: https://www.vialet.eu/.
We are in search of a hands-on team member, who is keen on reaching goals alongside an ambitious team. If you are passionate about work, experienced in customer service, you might be the one to join our team and fill the position of CLIENT SUPPORT REPRESENTATIVE.
What you’ll have to do:
- Be responsible for overall business relationships with retail clients
- Enable and support retail and business client onboarding
- Analyse and resolve various issues reported by clients by interacting with the AML compliance team
- Be responsible for delivering KPIs related to customer volume, response rates, and quality
- Ensure client retention
What do you need to succeed in this role:
- English at a proficient level is a must
- Experience in client relations management roles
- Excellent communication skills
What we offer:
- A great opportunity to join a fast-paced, rapidly growing, and ambitious international fintech company
- Remuneration depending on your professional experience starting from 1400 EUR before taxes and up to a 25% bonus after the probationary period from your monthly salary
- Modern office in the center of Riga or Vilnius
- Remote working possibility
- Health insurance after the first 3 months of work
- Informal, people-oriented culture
- Opportunities for personal and professional growth with the help of training
We are looking forward to receiving your CV with a reference Client Support Representative sent us by e-mail at hr@viasmsgroup.com.
Contact person: Jūlija Šulmane, phone numbers: +371 26322475; +371 66100254
