Client Relationship Manager (Lithuanian)

VIALET is a fintech start-up focused on payments and card business. We make the payment process easier, faster and accessible to everyone by introducing innovative, customer friendly and design centered solutions.

VIALET is an e-wallet system both for retail and business customers who aim to make the financial sphere of their lives comfortable and hassle-free. Visit us at https://www.vialet.eu/ .

We are in search of a hands-on team member, who is keen on reaching goals alongside with ambitious team. You are passionate about work, possible experienced in retail client customer service, preferably with experience in card and payment business – you might be the one to join our team and fill the position of CLIENT RELATIONSHIP MANAGER.

What you’ll have to do:

• Be responsible for overall business relationships with retail clients
• Drive deep understanding of the VIALET financial products to drive innovation and VIALET values proposition for customers
• Analyse and resolve various issues reported by clients
• Interact with AML compliance team
• Develop a great teamwork, based on clients’ needs, and succeed team dynamics by effective communication
• Be responsible for delivering KPIs related to customer volume, response rates and quality
• Ensure clients retention, develop and improve long-lasting customer-friendly relationships

What do you need to succeed in this role:

• A passion to learn and the ability to collaborate with internal and external stakeholders
• You are ready to be hands-on since the very beginning
• English and Lithuanian at proficient level is a must
• Experience in client relations management role would be considered as an advantage
• Proven successful experience in similar positions within working with payments and cards products – desired

What we offer:

• A great opportunity to join a fast-paced, fast growing ambitious international fintech payments company and to help to shape its future
• Remuneration depending on your professional experience – in the range of 1800-2100 EUR before taxes
• Modern office in the center of Riga
• Health insurance after first 6 months of work
• Informal, people-oriented culture
• Opportunities for personal and professional growth

We are looking forward to receiving your CV with a reference CLIENT RELATIONSHIP MANAGER sent us by e-mail at hr@viasmsgroup.com.

Contact person: Jūlija Šulmane, phone numbers: +371 26322475; +371 66100254