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VIALET is a digital finance management service provider, that offers financial service management tools – a simple and convenient digital payments mobile app and your own VIALET Mastercard®. VIALET was born as the response to the ever-changing needs of our generation, and it was developed by the alternative financial services provider VIA SMS Group. More information about the company is available on its website https://www.vialet.eu/.

We are currently looking for a superstar who is naturally flexible and capable of handling stressful situations with ease, to join our rapidly growing VIALET team and fill the position of CUSTOMER ADVISOR.

Your main responsibilities will be to:
  • Deliver seamless customer support to VIALET clients, while making sure that all the questions are answered and client’s needs are met at the highest possible level
  • Handle client complaints and resolve problems by achieving the most effective solution possible
  • Come up with suggestions based on customer feedback, in order to improve company’s product
We expect from You:
  • Professional working proficiency in English (must have), Latvian and Russian (conversational level)
  • Outstanding communication and listening skills
  • Experience and/or knowledge in finance and/or banking
  • Negotiation and problem solving skills
  • Capability to handle stressful situations like a champ
  • Goal-oriented personality
What we offer to You:
  • Exciting and rewarding daily work in a progressive fintech company
  • Remuneration in the range of 1100-1700 EUR gross
  • Awesome and comfortable workplace in the very heart of Riga
  • Friendly colleagues who will always have your back, and responsive management team
We are looking forward to receive your CV with the reference VIALET CUSTOMER ADVISOR sent us by e-mail at hr@viasmsgroup.com.

Contact person: Julija Sulmane, phone numbers: +371 26322475 or +371 66100254.